INSTITUTIONAL APPROACH TO THE FORMATION OF MEDIATION COMPETENCE OF PUBLIC SERVANTS IN UKRAINE

Abstract

Professional activity in the public administration requires the skills and abilities of a public servant to overcome conflict situations and to resolve them in the process of performing assigned tasks and performing his/her functional duties. Mastering the basic principles and approaches for conflict resolution in public management and administration is especially important in the process of performing public activities that are associated with numerous internal and external communications. it becomes especially difficult for public servants to perform their functional duties during the occurrence of various crisis situations and phenomena, in the course of global catastrophes, including wars and armed conflicts. During the period of martial law in Ukraine, which has lasted for more than a year as a result of Russia's full-scale armed aggression against our country, conflict situations are especially increasing in connection with the evacuation of the population from combat zones, against the background of rocket attacks on civilian objects and infrastructure, after liberation of settlements after enemy occupations, manifestations of his aggression towards civilians. Therefore, knowledge of the basics of mediation and mediation competence, which will contribute to the resolution of conflicts in public administration, taking into account the specifics and main characteristics of a specific situation, are relevant for public officials. This motivates the formation and development of mediation competence among public officials, ensures the improvement of the quality of the provision of public administrative services to the population of Ukraine on an institutional basis.