USE OF INTERNET OF THINGS (IOT) TECHNOLOGIES AND CHAT-BOTS IN THE PRODUCTION PROCESS
DOI:
https://doi.org/10.34132/mspc2025.01.06.28Keywords:
uPVC windows, production automation, Internet of Things, chatbots, digital factory, process optimization.Abstract
This thesis explores the implementation of Internet of Things (IoT) technologies and chatbot systems in the production process of a uPVC window manufacturing enterprise. The study provides a detailed breakdown of the production cycle, including profile cutting, reinforcement, frame welding, surface cleaning, hardware installation, glazing, quality control, packaging, and logistics. The research identifies key issues such as lack of real-time monitoring, human error, and delays in raw material tracking and defect management. The proposed solution integrates IoT sensors for equipment condition and welding temperature monitoring, along with chatbots for order tracking, failure alerts, staff reminders, and messenger integration. A functional automation system diagram with digital feedback channels is developed. The conclusions highlight improvements in efficiency, product quality, and transparency across the production process.
References
MachineMetrics. IoT in Manufacturing: 6 Most Common Use Cases and a Real-World Example Retrieved from:
https://www.machinemetrics.com/blog/iot-in-manufacturing .
AI Multiple. 10 Use Cases of IoT in Manufacturing in 2025 Retrieved from: https://research.aimultiple.com/iot-manufacturing/ .
Stormotion. IoT in Manufacturing: Trends, Benefits & Examples. Retrieved from: https://stormotion.io/blog/iot-and-manufacturing/ .
SmatBot. AI Chatbots for Manufacturing Industry: Benefits & Use Cases Retrieved from: https://www.smatbot.com/blog/2024/04/18/ai-chatbots-for-manufacturing-industry-benefits-use-cases/ .
MeBeBot. Manufacturing Sees 55% Productivity Gains with Chatbots. Retrieved from: https://www.mebebot.com/manufacturing-sees-55-productivity-gains-with-chatbots/ .
PTC. SIG Success Story: Analytics and IIoT Improve Production Speed. Retrieved from: https://www.ptc.com/en/case-studies/sig .
Saxon AI. Chatbots Use Cases for Manufacturing Retrieved from: https://saxon.ai/use-cases/chatbots-use-cases-for-manufacturing/ .
Internet rechei (IoT) v Ukraini: de i yak vykorystovuietsia? [Internet of Things (IoT) in Ukraine: where and how it is used]. Retrieved from: https://lanmarket.ua/news/internet-rechey-iot-v-ukraini-de-i-yak-vikoristovu-tsya/ [in Ukrainian].
Yak internet rechei (IoT) transformuie ukrainsku promyslovist [How the Internet of Things (IoT) is transforming Ukrainian industry]. Retrieved from: https://ugic.com.ua/yak-internet-rechej-iot-transformuye-ukrayinsku-promyslovist/
[in Ukrainian].
Internet rechei u promyslovosti: yak tse pratsiuie? [Internet of Things in Industry: How Does It Work?]. Retrieved from: https://hub.kyivstar.ua/articles/internet-rechej-u-promislovosti-yak-cze-praczyuye [in Ukrainian].
