IMPROVING THE ORGANISATION OF ADMINISTRATIVE SERVICE DELIVERY AT THE TERRITORIAL COMMUNITY LEVEL IN THE CONTEXT OF DIGITALISATION
DOI:
https://doi.org/10.34132/mspc2025.01.13.12Keywords:
digital interaction, managerial efficiency, decentralization, digital capacity, institutional modernization, client-centeredness.Abstract
The study explores managerial mechanisms of the digital transformation of administrative services in local communities. A service optimization model is proposed, taking into account institutional capacity.
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